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Frequently Asked Questions
Orders & Returns
Orders placed before 2 PM are processed the same day. Standard delivery time within mainland Spain is 24 to 48 business hours.
You will receive a confirmation email with a tracking number as soon as your order leaves our facilities.
If the order has not yet been processed, please write to us as soon as possible at soporte@clereacosmetics.com or via WhatsApp and we will manage it. Once it has left our facilities, we cannot modify it.
When your order ships, you will receive an email with the tracking number and a direct link to the carrier. If you don't receive the email, please check your spam folder or contact us.
No. We currently only ship to mainland Spain. We hope to offer international shipping soon.
Email us at soporte@clereacosmetics.com with a photo of the product and packaging. We will handle it immediately: we will send you a new one or refund the full amount, you choose. You don't have to return anything.
You have 15 days from the receipt of your order to exercise your right of withdrawal, in accordance with European e-commerce regulations.
The product must be unopened and in perfect condition. Return shipping costs are borne by the customer unless the reason for return is our error or a defective product.
Once the return is received, we will process the refund within a maximum of 5 business days.
Uses and Skincare Rituals
Yes. Our formulas are specifically designed for skin that doesn't tolerate conventional cosmetics well. We work without synthetic fragrances, silicones, or parabens. Most of our products are suitable for sensitive skin, although we always recommend performing a patch test on the wrist before applying to the face for the first time.
If you have rosacea, dermatitis, or any diagnosed condition, please consult us before purchasing. We'll guide you without obligation.
Some plants and essential oils are not recommended during pregnancy or breastfeeding, even if they are of natural origin. Therefore, before using any Clerea product during these stages, we ask that you consult with your doctor or midwife and review the complete INCI list for each product.
If you have specific questions, please write to us: we will provide you with the ingredients of each formula so you can consult with your health professional with complete information.
For your skin to absorb all the nutrients, follow the texture rule (from lightest to densest):
- Cleansing: Always start with clean skin (using our Foam or Micellar Water).
- Serum: Apply a few drops of concentrate (such as Anti-Aging or Hydrating Serum).
- Eye contour: Gently pat onto the orbital bone area.
- Hydration: Seal with your favorite Clerea cream to protect the skin barrier.
Yes, they are formulated to work together. If you are just starting out, we recommend introducing the products one at a time, with a few days between each new addition. That way, if something doesn't feel right, you know exactly what it is.
Yes to both. We do not conduct or fund animal testing at any stage of production. All our ingredients are plant-based or mineral-based, without exception.
Results and Adaptation
Natural cosmetics work with your skin's rhythms. The cell regeneration cycle lasts approximately 28 days, so the first visible changes usually appear between the third and fourth week of continuous use.
In the first few days, you may notice that your skin feels "different": softer to the touch, less tight, or with a more soothed appearance. That is already a result. Not as spectacular as a before and after photo, but real nonetheless.
Yes, although we recommend doing so with some discretion. Some active ingredients in conventional cosmetics (high-concentration retinol, AHA/BHA) can disrupt the balance we aim for with our formulas.
If you have questions about a specific combination, please write to us. We won't tell you to abandon everything you're currently using; we prefer to help you find what makes sense for your current routine.
It can happen, although it's not common. Some skin types that are used to very occlusive ingredients or synthetic active ingredients go through an adjustment period when they stop using them. It's not an adverse reaction: it's your skin recalibrating.
If you notice anything different when you start using it, wait a few days before drawing conclusions. If the reaction persists for more than a week or is uncomfortable, please contact us. And if there is redness, intense itching, or inflammation, stop using the product and consult a dermatologist.
Ingredients and Safety (INCI)
INCI stands for International Nomenclature of Cosmetic Ingredients. It is the standardized international list that names cosmetic ingredients, and by law, it must appear on the labeling of all products in the European market.
Reading the INCI allows you to know exactly what is in what you apply, regardless of the marketing surrounding the product. At Clerea, we publish it on every product page because we believe that information belongs to you.
Yes. We work with naturalness percentages above 95% across the entire range, verified by certification. This means that more than 95% of each ingredient is of natural or organic origin.
The small remaining percentages correspond to strictly necessary synthetic preservatives to guarantee the microbiological safety of the product. Without them, cosmetics with water in their formula would not be safe to use.
Following our strict purity and health policy, our formulations are free from:
- Parabens and Phenoxyethanol: synthetic preservatives questioned for their hormonal impact.
- Silicones: clog pores and create a false sense of softness without truly nourishing.
- Petrochemical derivatives: such as petroleum jelly or paraffins.
- Synthetic fragrances and artificial colors: replaced by aromas and pigments of plant or mineral origin.
We only use what your skin recognizes and appreciates.
Do the products contain allergens declared in the INCI?
Formulation
Where are your products formulated and manufactured?
How do you preserve products without harsh preservatives?
About Clerea
How was Clerea born?
Do you only sell online, or do you have a physical store?
Sustainability and Packaging
Is the packaging recyclable?
Do you have any environmental initiatives?
Slow Beauty
Why do you say that at Clerea "there's no need to rush"?
How does natural cosmetics differ from conventional cosmetics?
Clerea Cosmetics
Skincare can also be a ritual of calm.
Clerea creates premium natural cosmetics designed to combine effectiveness, sensoriality, and transparency in a conscious and elegant care experience.
A tranquil space to better care for your skin.
Receive rituals, ingredients, and content on conscious skincare without saturation or exaggerated promises.
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Clerea Moments
Some natural ingredients, such as certain essential oils or plant extracts, contain substances that European legislation requires to be declared as potential allergens when they exceed certain concentrations.
They are listed in the INCI of each product. If you have a diagnosed allergy to specific ingredients, please review the complete list before purchasing, or write to us and we will confirm the exact composition.
Formulation
Our products are developed and manufactured in Spain.
For us, proximity is not just a logistical matter: it's a way to control every stage of the process, from the selection of raw materials to the final product that reaches your hands.
Combining several strategies. We use alternative preservation systems based on naturally-derived ingredients that have demonstrated antimicrobial efficacy, reduce water activity in formulas where possible, and design packaging that minimizes product contact with air and fingers.
It's not as simple as adding a broad-spectrum chemical preservative, but the result is a product that is just as safe and more skin-friendly.
About Clerea
Clerea was born from the conviction that skin deserves better: ingredients chosen for what they provide, not for what they cost. No fillers, no artificiality.
The name comes from the Latin clarea, a plant-based preparation that was already used in the Middle Ages. We like that link with traditional phytotherapy, even though what we do today is very far from that in terms of rigor and formulation.
We are in Zaragoza. Every product we launch has passed through many hands and many tests.
For now, Clerea is a 100% online brand. This allows us to offer you fairer prices by eliminating the margins of traditional distribution, and to reach every corner.
If we open physical points of sale at any time, we will announce it on our social media and by email to our community.
Sustainability and Packaging
We work to make it so. Most of our packaging is made from glass or recycled plastic, and the packaging materials (boxes, fillers) are recyclable paper and cardboard.
We are in the process of eliminating any elements that cannot be recycled at regular recycling points. If you have any questions about a specific package, let us know and we will confirm it for you.
We work with ingredient suppliers who prioritize organic farming and fair trade. We try to optimize orders to reduce transport emissions.
We're not perfect at this yet, and we say that frankly. But it is a clear direction in every decision we make.
Slow Beauty
Because skin has its own rhythms, and natural cosmetics respect them instead of forcing them.
Cell regeneration occurs approximately every 28 days. Active ingredients of plant origin act more gradually than synthetic ones, but the changes they produce are more stable because they work with the skin's natural mechanisms, not against them.
Slow Beauty is not a slogan: it is a way of understanding that lasting results are usually not those that arrive suddenly.
The main difference lies in the ingredients and how they work.
Conventional cosmetics often use synthetic ingredients because they are cheaper, more stable, and more predictable in their immediate results. The problem is that many of them, over time, can alter the skin barrier or create dependence (skin that "needs" cream to not feel dry, for example).
Clerea products are formulated with plant-based and mineral raw materials that the skin recognizes. They don't aim for immediate effects at any cost: they aim for your skin to be better six months from now than it is today.